Streamtech is pleased to inform its customers that its fiber internet home plans are among the best deals offered in the Philippines. Packages start at a very affordable price. For as low as PhP 1,499, you can already enjoy speeds of up to 25 Mbps, enough for your usual basic browsing, streaming, and video-calling needs!

Enjoy an upgraded internet experience and better connectivity at your homes—and even offices—with the variety of bundles offered by Streamtech!

Are you servicing my area?

Great news! Bringing the newest wave in fiber internet, Streamtech’s current service areas are the bustling cities and municipalities of the following regions: Ilocos, Central Luzon, Metro Manila, CALABARZON, Bicol, and Western Visayas. To check if your specific areas are covered, you can check the list of our branches here.

If your area is not yet listed in our locations, do not worry! We are in the process of expanding our service areas because we want to make sure that everyone will have access to a reliable and premium fiber internet wherever they go!

Do you also have affordable fiber internet packages for my small business?

Streamtech has always got your back! Aside from our home bundles and enterprise packages, we understand that to get your business going—or up and running, if you’re just starting—a powerful, high-quality internet is a must. That is why we also offer Streamtech SME to meet the specific requirements of your business.

What is fiber internet, and why is it better than other existing technologies?

Fiber internet is a type of technology which utilizes fiber-optic cables, thereby resulting in high-speed transmissions, allowing data to travel through them like a flash of light. 

It may also provide users with faster download and upload speeds because it can have a “symmetrical connectivity” feature (for dedicated internet access options), wherein no bandwidth is lost.

Since information is carried by way of light—unlike other types of broadband—data congestion is a thing of the past. It is also less prone to the negative effects of bad weather for the same reason.

Can you tell me more about Streamtech Fiber Internet?

We are the newest wave in fiber internet, providing our customers with high-quality, fast, and reliable internet connections, which, for our residential subscribers, can be bundled with digital cable-TV services (through Planet Cable). With our very own fiber optic backbone link, we provide bandwidth and dedicated internet access, leased line, CCTV and WiFi services to residential, commercial, and industrial users in our service areas.

We empower our customers’ homes and offices to #ExceedLimits via our very affordable fiber internet plans! With presence in various regions across the country, we are committed to the goal of ensuring that everyone will have access to premium quality internet connection wherever they are!

The post All About Streamtech Fiber Internet appeared first on Streamtech.

Your convenience is among our priorities. So, with just one (1) valid ID, you are eligible to apply for any of our home plans.

To apply, you may either:

1. Visit this link and click “Subscribe.”
2. Send us an email, at salesandmarketing@streamtech.com.ph .
3. Call our hotlines: (02) 8808-2323 or 0919-057-8888.
4. Send us a message via our Official Facebook Page.
5. Visit any Streamtech branch nearest to you.

Below is the list of requirements:

1. 1 valid ID
2. 1 recent proof of billing, such as a water or electricity bill. 

How do I apply for a Streamtech Negosyo, SME or Enterprise plan?

We have made things easy for you and your booming business! You may apply via:

1. This link for Streamtech SME;
2. This link for Streamtech Enterprise;
3. Sending an email at salesandmarketing@streamtech.com.ph;
4. Calling our hotlines: (02) 8808-2323 or 0919-057-8888;
5. Sending a message at our Official Facebook Page; or
6. Visiting any Streamtech branch nearest to you.

Below is the list of requirements:

1. For sole proprietorship – a.) business permit from the DTI or Mayor’s office, and b.) signed proposal
2. For corporations – a.) any of the following documents from the SEC – General information sheet, SEC registration, or SEC certificate, and b.) signed proposal.

How do I know if Streamtech will be able to serve my area?

To immediately check if your area is serviceable by Streamtech, click here.

You can also send us an email at salesandmarketing@streamtech.com.ph, message our Official Facebook Page, or call our hotlines: (02) 8808-2323 or 0919-057-8888.

What initial payments must I settle?

You will only need to pay an amount of one (1) month of your chosen subscription plan as deposit. The rest of the fees, including installation, can be paid later, through a “promise to pay” or a promissory note.

Once my payment has been posted, how do I follow up on the installation?

To follow up on the status of your installation, just call our hotlines, (02) 8808-2323 or 0919-057-8888. You can also send us a message via our Official Facebook Page.

I am unsure if the payment I have previously made was already posted, but I want to follow up on my installation. What do I do?

Don’t worry! Our customer care personnel are always ready to assist you. Just call our hotlines, at (02) 8808-2323 or 0919-057-8888, or send us a message via our Official Facebook Page.

The post New Application appeared first on Streamtech.

If you want to easily manage your Streamtech account directly, you may visit our All-In-One Customer Portal. You can now pay online, view and access you bills and history, and view your subscription details.

To know more on what are the benefits of this online portal and how you can access the same, you may read this article.

How can I upgrade my Streamtech fiber internet plan?

We understand that our customers’ internet needs are ever-changing. That is why a request for an account upgrade can still be accommodated even if such account is within its 24-month lock-in period.

You may visit any Streamtech branch nearest you to request for an account upgrade. There will be a new contract pertaining to the upgraded account, which is also subject to a new 24-month lock-in period.

In case a representative will be the one to request and process the account upgrade on behalf of the registered subscriber/account owner, kindly ensure to present an authorization letter duly signed by the account owner, together with valid identification card.

Can I also request for service downgrade?

Yes, you can request for a downgrade of your existing plan, but only if your account is beyond its 24-month lock-in period. You may visit any Streamtech branch nearest you to request for said downgrade. And just like a service upgrade request, a new contract will be issued, and the downgraded account will then be under a new 24-month lock-in period.

If a representative will be the one to make the request on behalf of the registered subscriber/account owner, kindly ensure that the representative has a duly signed authorization letter of the account owner along with a valid ID.

How do I request for the reconnection of my Streamtech fiber internet account?

If you wish to reactivate your disconnected internet service, you have two (2) options to choose from.

First, you may visit any Streamtech office nearest you to request for reconnection. Our team will coordinate with you and your request will be processed within 24 hours.

Second, kindly settle all your unpaid Streamtech bills plus a reconnection fee of PhP 50 through any of our available payment options. Then, please send your proof of payment to customercare@streamtech.com.ph for reconnection.

How do I request for the reconnection of my Planet cable services?

For the reconnection of disconnected cable services, you also have two options

1. You may visit any Streamtech branch nearest you to request for such reconnection. Our team will be in touch with you, and your request will be processed within 1-3 working days.
2. Kindly pay your unsettled bill plus a reconnection fee of Php 250 for Planet Cable or Php 280 for Plus Cable, through any of our payment channels. Then, send a copy of your proof of payment to customercare@streamtech.com.ph for reconnection.

How can I transfer my account to my new address?

If you wish to transfer your account to a new address, you need to make a Transfer of Address request. However, it can only be accommodated if Streamtech services is available in that area. For further assistance regarding your transfer of address concer, you may visit any Streamtech office nearest you.

How can I request for termination if my account is still under the lock-in period?

Please be reminded that a request for account termination can be processed if the account is already beyond its specific lock-in period. If not, the account will be subjected to a Php 5,000 termination fee or will be made to settle all the remaining months in the specific lock-in period, whichever is higher.

If you have concerns or need more assistance, please visit any Streamtech branch nearest you. If a representative will be the one to make the request, kindly ensure that the representative will be able to present a duly signed authorization letter of the account owner, along with a valid ID.

My account is beyond its lock-in period. How can I request for account termination?

If you wish to terminate your fiber internet or cable services and your account is already beyond its lock-in period, you can visit any Streamtech office nearest you. You will sign a Termination Form, and settle all outstanding balance, if any. In case a representative shall take the place of the account owner in processing such request, kindly ensure to have an authorization letter duly signed by the registered owner, together with a valid proof of identification (ID).

The post Manage my Account appeared first on Streamtech.

For the convenience of our customers, we made available various bills payment channels:

1. Pay via our Digital partners, such as:

Coins.ph

Paymaya

Peppermint

GCash

JustPay.to

LikeCash

MultiPay

Bayad Connect

Remitbox.

2. Pay via Metrobank online banking or mobile banking.
3. Over-the-counter payments for Metrobank and UCPB are also accepted.
4. We also have payments via Megalink ATM Machines.
5. Another option is to settle bills via All Day and 7-Eleven convenience stores. Here is their branches that accept Streamtech bills payment.
6. LBC, Bayad Center, and SM Supermalls are also our payment partners.
7. Lastly, we also have extensive list of Authorized Partners.

You may also pay at any Streamtech branch nearest you.

I have not received my monthly bill. What is the appropriate step to do?

Be worry free. You can enroll for Streamtech’s SMS Notification System where you can always stay updated regarding your account. Just follow the registration instructions and other steps for inquiry or updates and you’re good to go!

Always make sure to update your account information so that you won’t miss on any of our updates!

You may also send an email to customercare@streamtech.com.ph to request your monthly electronic statement of account (ESOA).

I want to know my account balance and get a copy of my SOA. How do I proceed?

To check and request for your Statement of Account and balance, you may:

1. Use Streamtech’s SMS Notification System.
2. Call our Streamtech Customer Service hotlines, at (02) 8808-2323 or 0919-057-8888.
3. You can also send us an email via customercare@streamtech.com.ph.

How should I inquire on something about my Statement of Account?

To get more immediate answers, utilize Streamtech’s SMS Notification System or give our Customer Service Hotlines a call, at (02) 8808-2323 or 0919-057-8888, or send us an email at customercare@streamtech.com.ph.

Alternatively, you can visit your Streamtech branch and our representatives would be more than happy to assist you.

I have paid my bill for this month but my payment was not posted. What do I do?

Please settle your balance on or before the due date to update your SOA for the following month. You can refer to the list of our various payment channels for guidance on where to pay for your bills.

Kindly note that posting of payment takes 2-3 days. Please email a copy of your proof of payment to customercare@streamtech.com.ph.

How long does it take for a payment to post?

Usually, it takes 2-3 days for payments to be posted on our system. Hence, to ensure that your account will not be flagged to have an unpaid balance, please settle your bills on or before due date to update your SOA for the following month. See list of Streamtech’s payment channels, for your reference.

Also, please email a copy of your proof of payment to customercare@streamtech.com.ph.

How can I request for a rebate on my bill?

Rebate requests can be accommodated if a report has been filed with our customer service team. Please make sure to send an email request to customercare@streamtech.com.ph.

Rebates for days without connection or service will be applied from the time the report has been made to the day the issue has been fixed. Rebate requests will not be accommodated if the connection or service is restored within the standard turnaround time of 3 days.

The post Bills and Payments appeared first on Streamtech.

There are many possible reasons why you lost your fiber internet connection.

If you have previously unpaid bills, your account might be disconnected. To view your bills, history, and other plan details, and pay your balances, access Streamtech’s All-In-One Customer Portal. If you have no access yet, make sure to update your contact details via the QR Code, and you will be sent instructions for update.

For further assistance on this concern, you may also visit any Streamtech office nearest you, or call our customer service hotline numbers: (02) 8808-2323 or 0919-057-8888. Please take note that our customer service representatives may ask you:

• of your modem details (serial number, MAC address);
• to do a speed test (with Planet Cable as the server).

Your concern will be processed within 24 hours, and our team will coordinate with you.

Why do I have slow or intermittent internet connection?

We understand that our customers do not want their fiber internet connection slow or intermittent. However, please be reminded that the bandwidth provided to your household is shared by all the smart-device users on the same internet connection.

You can do some basic troubleshooting methods. First, disconnect the fiber cord connected to your modem. Then, reset the connection by turning off your modem for about 30 seconds.

Another thing to remember is that your wifi’s signal strength weakens when the device connected is far away from the modem. More so, physical blockages, such as appliances with radiation, affect and weaken signal. Hence, it is best to utilize your smart device at a spot nearer to the modem, and to clear said modem area from obstructions.

For you to be able to experience a very strong connection, it is also best to limit the number of devices connected to the wifi. You can also compare connections by directly connecting a laptop to the modem via LAN cord and running a speed test.

If you still have issues after doing all of the above, you may reach our customer service hotline numbers, at (02) 8808-2323 or 0919-057-8888. Our representatives will assist you and your concern will be processed within 24 hours.

What should I do if the LAN on my modem is not lit?

In case the LAN in your modem is not lit, you can initially troubleshoot by turning off your modem for about five (5) minutes. Then, switch it on again to reset. You also have to ensure that the unshielded twisted pair (UTP) cable is fixedly connected into the modem.

If the above do not work, you may reach our customer service hotline numbers, at (02) 8808-2323 or 0919-057-888, and our representatives will assist you on your concern.

What should I do if the POWER button on my modem is not lit?

The power button of your modem should be lit if there is an actual power connection. Hence, you must first check if the modem is switched on, and if the plug is securely connected on the power source or outlet. Then, check if the cables are not broken or damaged.

If you have ensured that the above items are all okay and the power button on your modem still has no light, please contact our customer service hotlines: (02) 8808-2323 or 0919-057-888.

What should I do if the PON on my modem is not lit?

If your PON is not lit or is blinking, you can troubleshoot by doing the following:

1. Check if your fiber cord is not broken, bent, or damaged.
2. Make sure that the fiber cord’s connection to the modem is fixed and secure.
3. Switch off your modem for about five (5) minutes. Then, switch it back on.
4. You can also detach and attach both ends of the fiber cord.

In case these steps do not work, please call our customer service hotlines: (02) 8808-2323 or 0919-057-888. Our representatives will assist you on your concern.

What should I do if the LOS on my modem has either a red light or is blinking?

A red light or blinking light of the LOS on a modem could be an indication of a technical problem such as a fiber cut. Hence, you must immediately call our customer service hotlines, at (02) 8808-2323 or 0919-057-888, and raise your concern. Our customer service representatives will be in coordination with the technical team to assist you on your concern.

The post Technical Concerns appeared first on Streamtech.

Conducting a Ping Test

1.On your computer or laptop, open the command prompt. You can press the windows key + R and run cmd.
Another way to look for “command prompt” by typing it on the search bar.
2. Perform a ping test to 8.8.8.8 or 1.1.1.1 to check whether you can access the internet or not. You can also do a ping test on the gateway IP of your router/modem. This will verify if you have an intermittent internet connection or not.

3. On the command prompt, type “ping 8.8.8.8”. If you want to test for continuous ping, type “ping -t 8.8.8.8”.

4. Check the result if it shows a good ping or a bad ping.

Example of a good ping, which means your internet connection is working properly.

Example of a bad ping, which means you have no internet connection.

When You Can’t Open Specific Websites

1. Double check if you have entered the correct URL.
2. If the URL has been inputted correctly, try another device to open the same URL. Some websites may be inaccessible because they are down, so you can check it by accessing from another device.
3. Also check your device’s internet browser settings.
4. If you have installed an Anti-virus app or software, this may prevent you from accessing specific websites. You should also check if such is not hampering your access.
5. Perform a trace route.

Conducting a Trace Route

This specific test is done when you are experiencing slow internet connection, or you cannot access a specific website.

1. Open the command prompt. Press the windows key + R and run cmd. Another way to look for “command prompt” by typing it on the search bar.
2. Type “tracert (URL of inaccessible site)”. For example, tracert google.com .
3. You will see the result on the command prompt. Take a screen shot.
4. Send us an email containing the screenshot of your trace route result.

The post How can I test my internet connection? appeared first on Streamtech.

No Signal Issue

1. Check if the front panel of the STB box LED is okay and turned on.
2. If there’s no light, go to the troubleshooting process for NO POWER ON YOUR STB.
3. If upon checking, the STB box is okay, double check if your coaxial cable is securely in place.
4. Then, check the cable modem connection and the 2^nd TV connection.
5. Ensure that the “high pass filter” must be connected to the splitter going to the RF IN port.
6. You should also check out if the coaxial cable is damaged. If it is, contact us for the appropriate repair service.
7. After all these steps, check “manual search” to test the signal input.

Configuration of Frequency Settings

1. This portion is applicable only to EAC100-150700xxxx STB model, with a silver remote control.
2. Press “menu.”
3. Go to “installation” and select “DVBC Installation.”
4. Choose “NIT search.”
5. Set up the frequency to 711 MHz, symbol rate to 5056 Kbps, and QAM to 64-QAM.

Seeing the Logo Display Only

This issue means that there is a corrupted firmware. What you need to do is to unplug the power supply connector from the power supply port for at least 10 seconds. Then, re-plug it.

A prompt that says “Please Insert Smart Card”

1. Gently remove the smart card from the STB card reader.
2. Try to clean the gold-plated chip on the smart card with a clean dry cloth, or preferably an eraser. Make sure to not use any chemical substance.
3. Re-insert the smart card in the reader.
4. Detach the power supply port on the STB and plug it again to see if the error message will recur.
5. If yes, immediately contact our team for technical service.

No Programs

This may mean that signals are weak at the moment. What you can do for the meantime is go to “manual search.”

No Video Appearing on Your Screen

1. First, check if it is connected to the power supply.
2. Then, check if the LED light in the front panel of the STB is on.
3. Check out the video source used. Is it HDMI or AV cable?
4. After identifying which source is being used, check if it is properly and securely connected between the TV and the STB. Remember, if HDMI is in use, which among the ports are connected to the TV (HDMI1, HDMI2, HDMI3)? If AV cable is in use, which AV cable port is connected (AV1 input, AV2 input)? Make sure to also identify this.
5. Once identified, check if such video source is the one used on the TV. If not, make sure to select the appropriate input where the cable port is connected.
6. For test purposes, try to transfer to the other input ports on the STB. Use both the HDMI and AV cable and select the video source on TV to check which among them are working.

No Power on the STB

1. Check if it is connected to the power supply.
2. Then, check if the LED light in the front panel is on.
3. If the STB still has no sign of power, maybe you need to check the power source (if the STB is plugged in, and/or the outlet is working).
4. Once you’ve ensured the above and there’s still no power, your STB needs to be checked.

You are Not Subscribed to a Program

1. If your account is updated and the STB shows such message, get your smart card number and coordinate with our technical support engineer for the activation of the customer account.
2. In case the above does not resolve such issue, you can check if your coaxial cable is securely in place, and if there are bends or damages. If there is, contact our team for the necessary service repair.
3. Then, unplug the power supply connector from the source for at least 10 seconds, and re-plug it afterwards.

Unknown Text Format on the Center Screen

1. Check the LED light on the front panel of the STB.
2. If there’s none, this means the STB needs to be replaced. Immediately contact our team.

Modem Card is Not a Match

1. Check your smart card number.
2. If you have 2 STBs, it needs activation. Call our technical support for the activation of your account.

Getting Your Smart Card Information

This information is contained on your smart card (the 8 digits to the left of the last digit in the card. However, you can also obtain the information via your TV.

1. On the remote control, press “menu.”
2. A graphical user interface (GUI) will appear on the screen. Go to the setup icon.
3. On the setup menu, go to “conditional access” then, “smart card information.”
4. Look for the smart card private number. It consists of 8 digits.
5. Once you get the information, press “exit” on your remote control.

Configuration of Main Frequency Set

1. On the remote control, press “menu.”
2. A graphical user interface (GUI) will appear on the screen. Go to the setup icon.
3. On the setup menu, go to “installation” then, “main frequency set.”
4. Enter 0000 as pin.
5. Set the start frequency to 711, symbol rate to 5056, and QAM to 64-QAM.
6. Finally, press OK to save the settings.

The post How can I troubleshoot my cable TV issues? appeared first on Streamtech.

Yes, because we want our customers to have an upgraded internet experience and better connectivity. Hence, we offer amazing products that go well with our fiber internet plans.

1. Streamtech’s Planet Extendifi Wifi Extender. – Experience wifi that is strong everywhere in your house. With this device, you can extend your wifi to every corner of your home, thereby eliminating dead spots. You can now connect as many gadgets as your whole household experience.
2. Zpacks Vlogging Kit. – Is content creation your passion? This may be your best chance to rise into digital stardom! Get the following add-on products: camera (Canon M100) and tripod microphone to stream your life now!
3. Zpacks Gaming Kit. – Are you good at playing online games? Who knows if you’re the Philippines’ next top game streamer? With Streamtech Zpacks, we provide you the tools you’ll need for a successful live game stream: phone (Huawei Nova 5T), gamepad controller, and wireless earbuds.

Digiclass Bundle. – With the rise of online learning, Streamtech, in collaboration with AllHome, designed this digital class bundle to assist students and teachers alike. Now, subscribers can get an add-on product in the form of a laptop or tablet on top of their fiber internet packages. The other option is to purchase a laptop or tablet in all participating AllHome branches and get a discounted plan with Planet Cable (powered by Streamtech).

Is it true that you are giving special prizes, as advertised on some pop-ups online?

Streamtech and Planet Cable (powered by Streamtech) would like to inform the public that all our official promos and raffles can only be seen on our offices, website, www.streamtech.com.ph, and Official Facebook Page. Hence, any and all pop-ups stating that either Planet Cable or Streamtech is giving away a special prize, are definitely fraudulent and just scams created by malicious third-party actors.
We would also like to inform everyone to be careful in accessing websites and giving away their personal information. Because we value your cybersecurity, please immediately report to us any case of the above fraudulent acts. You may e-mail us at customercare@streamtech.com.ph

How can I know of Streamtech’s existing promos?

Get in the loop with Streamtech’s amazing promos by visiting our website’s Promo page, our Official Facebook Page, or any Streamtech branch nearest you. You can get the best value for your money with applicable terms and conditions. Exceed limits with Streamtech.

How can I contact Streamtech for issues and concerns?

Our teams would be happy to assist you. You may reach us via the following:

1. Sign Streamtech contact form online;
2. Call our customer service hotline numbers: (02) 8808-2323 or 0919-057-8888;
3. Message our Official Facebook Page; and
4. Visit any Streamtech branch nearest you.

The post Products, Promos, and other FAQs appeared first on Streamtech.